After you create a product and submit it our staff has to review it before it can become live. After review, the product will be approved. In the event there is a problem with your product listing a staff member will reach out to you for corrections.
Frequently Asked Questions
Orders
- Created my product but do not see it on the site?
- How are booking deposits handled?
When you created your products you specified the booking deposit required from the customer. So now when a customer goes to book that item the system knows that it requires that deposit amount from the customer.
Example:
You have an item that rents for $100
When creating the item you specified a 50% deposit
When the customer goes to book the item they will need to pay $50 as a deposit to book the item.
The system will take the site’s partial booking percentage fee off the “$50” at first and you get the remaining minus credit card fees.
When you complete the booking you then click a button on the payment screen and collect the remaining “$50” balance from the customer. The system will then take the remaining booking percentage fee and you get the remaining minus credit card fees.
- How do I cancel a customer’s order?
Cancelling a customer's order is fairly easy. There are just a few things to keep a mind on:
1. Did the customer pay by credit card, cash or check. Based on the payment method that will only affect how the customer gets credited later.
2. Are you doing a cancellation for a booking that has a partial payment or full payment?
To Cancel an order:
1. Locate the customer's booking by either searching their email, name or order number.
2. After locating the correct order go to the "Transactions" tab
3. On that page you will see a list of transaction if the payments were taken in parts.
From here you can select the transaction to refund.
If the transactions taken were credit/debit cards then when processing the refund the monitary value of the refund will be deducted from your account.
*** If the transactions were (cash or check) it is you the vendors responsibility to some how get the refund back to the customer.
***Note***
For any order that is partially refunded the order "Status" does not change. You will have to process the order as normal
For any orders that are "FULLY" refunded the order status atomaticaly changes to "Cancelled"
- How do I manage orders?
As soon as you sign into your vendor dashboard you will see the "Order List" view that displays all orders. You can view orders by:
- List
- Monthly calander
- Or switching the monly calendar to weekly list view.
- What payment options can I collect?
As for payments the system collects:
- All forms of Credit or debit cards
- Record cash payments via the POS
- Record Check Payments via the POS
Refund & Exchange
- How long does it take for a customer to receive a refund?
Customer refunds from the credit card processsing end usually takes 2 to 3 days to process. What usually takes longer depends on the bank for the refund to reflect on the the customers account.
- How do I process an exchange?
As long as the booking has not been delivered it is as easy as clicking the “Edit” booking tab. Change or remove the item that the customer would like to exchange. Save the booking and you are done. The system will calculate the price difference.